Frequently Asked Questions

It depends on the number of users, devices, and what you need covered. Every business is different, so we'd rather have a quick chat and give you an honest quote than throw out a number that doesn't fit. No lock-in contracts, no hidden fees. Call us on 07 3543 4341 or book a free coffee consultation.

Our sweet spot is businesses with 5 to 50 staff. Big enough to need proper IT support but not so big that you need an enterprise-level provider charging enterprise-level prices. We work across a range of industries including professional services, creative agencies, hospitality, and retail.

No. We believe good IT support should keep you because it's working, not because you're stuck in a contract. If we're not delivering, you're free to leave. Simple as that.

Yes. We're based in Teneriffe at 91 Commercial Road, so we can be onsite across Brisbane CBD, Fortitude Valley, Newstead, and surrounding inner suburbs quickly. Most issues are resolved remotely, but when you need someone in the office, we're close by.

Yes, and we handle this regularly. We'll manage the transition from your current provider so nothing falls through the cracks. We take care of getting access to your systems, documentation, and passwords. The goal is a clean handover with zero downtime for your team.

We take a practical approach. We assess your business against the Australian Essential Eight framework, implement the protections that make sense for your size and budget, and run plain-English security awareness training for your team. Most breaches start with a phishing email, so we focus heavily on prevention alongside the technical controls.